Data Controller
Ebike Veddasca – Boris Trisolini
Via (insert full address) – Maccagno con Pino e Veddasca (VA), Italy
VAT No.: (insert VAT number)
Email: info@ebikeveddasca.it
Phone/WhatsApp: +39 3534037248
1. Purpose of Data Processing
Personal data are collected and processed for:
- Managing orders, payments, and shipments.
- Customer support before and after sales (including WhatsApp messages).
- Responding to contact requests submitted via form or email.
- Legal, accounting, and tax compliance.
- Anonymous statistical analysis of website traffic (Google Analytics or similar).
- Sending occasional promotional messages or updates (only with prior consent).
2. Types of Data Collected
- Personal details: name, surname, address, email, phone number.
- Payment data: only for processing purchases.
- Technical data: IP address, browser type, cookies (technical or profiling, if accepted).
- WhatsApp messages: data voluntarily shared when contacting us via WhatsApp link.
3. Legal Basis for Processing
Data are processed based on:
- Execution of a contract or pre-contractual measures.
- Legal obligations.
- Explicit consent for marketing or WhatsApp contact.
- Legitimate interest of the controller for website security and improvement.
4. Processing Methods
Data are processed both electronically and on paper, with appropriate security measures to prevent loss, unauthorized access, or misuse.
5. Data Retention
- Accounting and tax records: 10 years.
- Contact data: until consent is withdrawn or up to 24 months.
- Browsing data: according to cookie duration (see Cookie Policy).
6. Data Disclosure
Data may be shared with:
- Technical and hosting service providers.
- Couriers and payment processors.
- Accounting and tax consultants.
- Public authorities when required by law.
Data are not sold or shared for third-party marketing.
7. Data Transfer Outside the EU
Some third-party services (e.g., Google, Meta) may process data in non-EU countries.
Such transfers occur only under EU Standard Contractual Clauses or other adequate safeguards.
8. User Rights
Under Articles 15–22 of GDPR, you may request at any time:
- Access, rectification, deletion, restriction, portability, or objection to processing.
Requests should be sent to info@ebikeveddasca.it.
You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).
9. Policy Updates
The Data Controller reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with the date of revision.
Last updated: October 2025
Cookie Policy – ebikeveddasca.it
1. What Are Cookies
Cookies are small text files stored on a user’s device to improve browsing experience or collect statistical information.
2. Types of Cookies Used
- Technical cookies – required for website functionality (session, cart, preferences).
- Analytical cookies – used for anonymous traffic statistics (e.g., Google Analytics).
- Profiling cookies – used by third parties (e.g., Meta/Facebook, Google Ads) for marketing and remarketing.
- Third-party cookies – installed by external services or plugins (e.g., WhatsApp, social media).
3. Cookie Management
Users can manage or disable cookies by:
- Using the consent banner (Accept/Reject).
- Adjusting browser privacy settings.
- Revoking consent anytime via the “Manage Cookie Preferences” link in the website footer.
4. Third-Party Services That May Use Cookies
- Google Analytics (anonymous usage statistics).
- Meta/Facebook Pixel (advertising and remarketing).
- WhatsApp widget (if used for direct chat).
- WordPress plugins (e.g., WooCommerce, Contact Form 7, etc.).
5. Retention Period
Cookies have variable lifespans ranging from session duration to 24 months, depending on their type and purpose.